Careers

We are seeking an experienced Clinical Educator that will travel to our customer sites for assessments and implementations.

The Clinical Educator serves as a subject matter expert on surgical instrumentation and endoscopic scopes used in the operating room (OR) including Rigid Scopes, Cameras, Drills, Large and Small Diameter Flexible, etc.  This role is responsible for providing in-service training, clinical support, and educational programs to hospital staff, surgical teams, and internal personnel. The Clinical Educator ensures proper product usage, reinforces best practices in instrument care & handling, and supports clinical adoption of surgical devices and repair standards.

Responsibilities

• Provide clinical education and hands-on training on surgical instrumentation and scopes in the OR and sterile processing environments.
• Conduct new customer onboarding and in-servicing for surgeons, nurses, and sterile processing teams.
• Collaborate with sales and service teams to support product evaluations and conversions.
• Develop and deliver training materials, competency checklists, and documentation tools.
• Stay current with HSPA, TJC (JCAHO), AORN, AAMI, and manufacturer guidelines related to instrumentation and endoscopy care.
• Identify education gaps and implement custom training solutions.
• Participate in operating room case support as needed to ensure proper equipment use and troubleshoot issues.
• Assist in the development of standard operating procedures (SOPs) related to scope and instrument handling.
• Serve as a clinical liaison during product complaints, recalls, or quality investigations.
• Support trade shows, workshops, and webinars as a clinical subject matter expert.
• Other duties as needed.

Qualifications

• Registered Nurse (RN), Surgical Technologist (CST), or Sterile Processing certification (CRCST) preferred.
• AAMI ST91 & CRCST / CER certified preferred.
• Minimum 3 years of operating room experience, preferably with endoscopic instrumentation and/or surgical support services.
• Experience in training, education, or clinical support in a hospital or device company setting.
• Experience with endoscopy and laparoscopic surgical procedures.
• Clinical education or sales support experience in the medical device industry.
• Understanding of hospital tracking systems (Censitrac, SPM, Sonar, etc.).
• Strong knowledge of OR workflows, infection control, ST108(water quality) and instrument reprocessing standards.
• Excellent communication, presentation, and interpersonal skills.
• Road Warrior travel required.

The Onsite Surgical Equipment Repair Specialist works primarily at customer sites, hospitals, and clinics, to provide cost-effective maintenance on company and customer owned medical equipment to assure it is functioning properly and meets the customer’s needs.   The Onsite Surgical Equipment Repair Specialist is responsible for diagnosing, repairing, and maintaining a wide range of medical devices and equipment to ensure their optimal performance and compliance with safety standards. This role is crucial to supporting healthcare providers in delivering safe and effective patient care.

• Complete operational verification, preventive maintenance, corrective repair service and all associated documentation and customer communication.
• Perform routine inspections, maintenance, and repairs on medical devices and equipment according to manufacturer guidelines and company protocols.
• Diagnose and resolve technical issues and malfunctions in medical devices promptly and accurately.
• Conduct regular preventative maintenance and calibration of medical equipment to ensure precision and reliability in measurements and outputs including but not limited to: cleaning, lubricating or adjusting instruments .
• Maintain accurate records of repairs, maintenance activities, and parts inventory. Document service reports and communicate findings with the appropriate personnel.
• Ensure all repaired and maintained equipment meets safety standards and regulatory requirements. Follow protocols for decontamination and infection control when handling medical devices.
• Coordinate proposal maintenance program developments using company methods and models.
• Provide technical support and guidance to healthcare staff on the proper use and care of medical devices.
• Order and maintain inventory of spare parts and tools necessary for repairs and maintenance.
• Stay updated with industry advancements and participate in training sessions to enhance technical skills and knowledge of new equipment and technologies.
• Facilitate equipment pick-up, delivery, quotation communication, repair status monitoring and delivery of completed repairs.
• Work with leadership to coordinate periodic performance reviews done quarterly.

Qualifications

• High school diploma or GED, certification in medical device repair is a plus.
• Minimum of 1 year of experience in medical device repair and maintenance, preferably in a healthcare setting.
• Strong understanding of electronic and mechanical systems. Proficient in using diagnostic tools and equipment.
• Ability to troubleshoot and resolve complex technical issues efficiently.
• Excellent verbal and written communication skills to interact effectively with healthcare professionals and team members.

The Encore Apprenticeship Program is a hands-on, structured training program designed to prepare participants for a career in the medical device field. Apprentices will gain practical experience in the installation, maintenance, troubleshooting, and repair of medical devices. The program includes subject matter expert instruction, on-the-job training, and opportunities for travel to work with clients or participate in advanced training sessions. Encore’s apprenticeship program is a one-year hybrid program that combines education and up to 2080 hours of paid, on-the-job, competency-based learning with relocation assistance upon completion.

Here’s an overview of the Encore Medical Device Repair apprenticeship program:

One-Year On-the-job Training Commitment
• Apprentices work full-time while receiving current medical device and instrumentation specific training.
• Learn to inspect, calibrate, and repair various medical devices, such as diagnostic equipment, imaging systems, and monitoring devices.
• Assist in performing preventive maintenance and troubleshooting malfunctions to ensure optimal device performance.
• Follow safety protocols and industry standards when handling medical devices.
• Maintain accurate records of equipment maintenance, repairs, and inspections.
• Develop customer service skills to interact with healthcare professionals and clients effectively.
• Travel to client sites for installation, training, or service calls (estimated 20–30% travel).

• Site visits to healthcare facilities for device installation or maintenance.
• Training programs at partner facilities or company headquarters.
•  Conferences, trade shows, or workshops for continued education.

Key Benefits for Apprentices
• Structured learning and professional growth.
• Real-world experience in the field.
• Opportunities for certifications or qualifications that enhance your resume.
• On-going career opportunities within the Encore team.