Tom Milano has more than 20 years experience in the medical device repair industry, where he has served in marketing, sales and organizational roles. Tom is renowned for his innate ability to always think of the customer first and his unrelenting commitment to providing what is needed. This has allowed him to achieve record results in the growth, quality, and value of medical/surgical equipment repair services. Most recently, Tom Milano worked for Northfield (a Frazier Healthcare company) and from March of 2021, for Agility.

Focus on Service.

Encore Medical Device Repair was founded in 2022 on the vision that device and instrument reuse should play a key role in responsible healthcare. To achieve this, the founders knew they had to raise the level of quality, sophistication, transparency and service in the industry.

A focus on the highest-price, highest-utilization instrument categories allows Encore to employ the most qualified technicians and deliver unparalleled service while containing costs.

Focus on Preserving Your Instrumentation Assets.

Our experienced technicians have repaired tens of thousands of instruments from every major surgical specialty and are trained specifically trained to identify common causes of instrument damage. Encore’s repair program will save your facility time and money by pro-actively assisting in managing your repair maintenance. We start by taking an inventory of your instrument trays and input from your coordinators to create a customized program that fits your facilities specific needs and budget. Combined with our on-site service and our repair labs, this assures your valuable assets are returned to service quickly while providing the highest quality. Encore can give you valuable peace of mind by providing courtesy service loaners which include Flexible and Rigid Endoscopes, Powered Instruments, Optical hand-pieces, and Video Equipment. Our main focus is not to repair your broken instrumentation but to become a partner in preventing damage from occurring. Utilizing repair data from your facility, Encore provides instrument specific solutions designed to pro-actively find those trends and train your staff on preventive maintenance and repair, greatly reducing repair expenditures.